PID's payment website, payment automated phone system and online account lookup will be unavailable between 5:30 pm May 19 and 5:30 pm May 20 at the district upgrades its payment and account system.
In addition, Customer Service staff will have a limited ability to look up or research billing information during that time period.
This upgrade--which will help us provide even better service to our customers--is part of our resilience efforts and will provide a more stable and reliable system.
We apologize for the temporary inconvenience.
PID mails newsletters with each bill to keep you informed of water-related issues that are important to our customers. Read them here
Billing Information for Paradise Residents
Ready to Serve Rate $21.49 per month for customers not currently using water but who will need water on their lot in the future.
Ready to Serve with Occasional use - Gain occasional access to water for ready-to-serve rate customers. With a metered account and backflow protection. We can now leave your inactive meter unlocked and ready for you to use if needed to support your burn permit requirements and occasional maintenance. You'll pay the active rate ($42.97) only in the months you use water. Contact PID for more information.
Active Rate $42.97 per month For customers who use water regularly. The active rate for residential service is $42.97 per month plus charges for water used. Until the metering project is complete in late 2021 you will not be charged for the water you use.
See our rates page for business rates
New or returning customers:
Pay the reconnect capacity fee ( see annual price increase schedule).
Pay monthly ready-to-serve rate: $21.49 monthly
No need to pay the cost of meter installation until you're ready for water service.
Active water service:
Pay the actual cost for meter installation: Service lateral install, meter, backflow prevention assembly
Pay the reconnect capacity fee ( see annual price increase schedule)
Pay monthly ready-to-serve rate: $42.97 plus water charges monthly
How do I pay my bill?
Online: It's secure, easy, and free. Choose from:
QuickPay: No need to set up an online account or password. You will, however, need your PID account number and the amount of your last payment.
Online account: Set up your password and ID just once and pay your PID bill easily.
Automatic payment: Set it and forget it!
PID will withdraw funds from your chosen credit or debit card. Login to your online account to set the date you'd like to pay each month and the rest is taken care of.
By phone (no fee)
1-866-205-8706 (automated system)
By mail or in person
6332 Clark Road, Paradise, CA 95969
Check / Cash / Credit Card with a $3.00 fee
Payment drop boxes are available (no cash in drop boxes please).
How to contact us
Monday thru Friday 9 am - 4 pm
6332 Clark Road, Paradise CA 95969
Contact us by email here: https://pidwater.com/contact
Available services
Revised Water Quality Advisory
Surviving Structures & Completed Construction with a certificate of occupance: NOT UNDER ADVISORY
Vacant Lots / Temporary Camping Permit Properties / In Construction: UNDER WATER QUALITY ADVISORY
Get the details: https://pidwater.com