PID's payment website, payment automated phone system and online account lookup will be unavailable between 5:30 pm May 19 and 5:30 pm May 20 at the district upgrades its payment and account system.
In addition, Customer Service staff will have a limited ability to look up or research billing information during that time period.
This upgrade--which will help us provide even better service to our customers--is part of our resilience efforts and will provide a more stable and reliable system.
We apologize for the temporary inconvenience.
Temporary Bill Reduction: Some customers are not currently charged for water usage. The District's water meters were damaged in the 2018 Camp Fire. 50% of meters have been installed; once your meter is installed, we will resume charging for water consumption at $1.61 per unit (100ccf = 748 gallons).
Residential Active Status $42.98 per month. Note: Does not include $1/month hydrant fee collected for the Town of Paradise.
Business Rates may vary depending on meter size.
Ready to Serve Status $21.49 per month. Note: Does not include $0.50/month hydrant fee collected for the Town of Paradise.
Office hours are Monday through Friday from 9am to 4pm.
