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PID's payment website, payment automated phone system and online account lookup will be unavailable between 5:30 pm May 19 and 5:30 pm May 20 at the district upgrades its payment and account system.
In addition, Customer Service staff will have a limited ability to look up or research billing information during that time period.
This upgrade--which will help us provide even better service to our customers--is part of our resilience efforts and will provide a more stable and reliable system.
We apologize for the temporary inconvenience.
Temporary Bill Reduction: Some customers are not currently charged for water usage. The District's water meters were damaged in the 2018 Camp Fire. 50% of meters have been installed; once your meter is installed, we will resume charging for water consumption at $1.61 per unit (100ccf = 748 gallons).
Residential Active Status $42.98 per month. Note: Does not include $1/month hydrant fee collected for the Town of Paradise.
Business Rates may vary depending on meter size.
Ready to Serve Status $21.49 per month. Note: Does not include $0.50/month hydrant fee collected for the Town of Paradise.
Office hours are Monday through Friday from 9am to 4pm.
PID's payment website, payment automated phone system and online account lookup will be unavailable between 5:30 pm May 19 and 5:30 pm May 20 at the district upgrades its payment and account system.
In addition, Customer Service staff will have a limited ability to look up or research billing information during that time period.
This upgrade--which will help us provide even better service to our customers--is part of our resilience efforts and will provide a more stable and reliable system.
We apologize for the temporary inconvenience.
Temporary Bill Reduction: Some customers are not currently charged for water usage. The District's water meters were damaged in the 2018 Camp Fire. 50% of meters have been installed; once your meter is installed, we will resume charging for water consumption at $1.61 per unit (100ccf = 748 gallons).
Residential Active Status $42.98 per month. Note: Does not include $1/month hydrant fee collected for the Town of Paradise.
Business Rates may vary depending on meter size.
Ready to Serve Status $21.49 per month. Note: Does not include $0.50/month hydrant fee collected for the Town of Paradise.
Office hours are Monday through Friday from 9am to 4pm.